Terms of Service — VAAV Industries

These Terms of Service (“Terms”) govern your use of www.va-av.com, book.va-av.com, learn.va-av.com, academy.va-av.com, coaching.va-av.com, and any other VAAV property (collectively, the “Sites”). By using the Sites, you agree to these Terms. If you don’t agree, please don’t use the Sites.

1. Who we are

VAAV Industries, LLC is a New York limited liability company providing audiovisual production, broadcast operations, executive coaching, consulting, and information products.

2. Use of the Sites

You may browse the Sites freely. You agree not to:

Use the Sites for any illegal purpose.
Attempt to gain unauthorized access to any part of the Sites or related systems.
Scrape, index, or crawl the Sites at a rate that disrupts service.
Reverse-engineer, decompile, or extract the source code of any software the Sites use.
Impersonate any person or entity.

3. Bookings and consultations

When you book a consultation through book.va-av.com:

The price displayed at booking is the price you pay. Currently: $0 for Discovery Call (15 min), $150 for Paid Consultation (60 min), $250 for Strategic Deep Dive (90 min).
Paid bookings are processed through Stripe. By completing a paid booking, you authorize VAAV to charge the full amount via Stripe.
You agree to attend the booked consultation at the scheduled time. If you need to reschedule, you can do so up to 24 hours before the call without penalty. Inside 24 hours, one reschedule is allowed; a second no-show forfeits the paid amount.
Vincent will deliver the post-call summary or recommendations document within the timeframe stated for that tier (3–5 business days for Discovery, 24 hours for Paid Consultation, 48 hours for Strategic Deep Dive).

4. Information products

When you purchase an information product (e.g., the Pre-Launch Podcast Checklist, Executive On-Camera Playbook, Broadcast-Ops Readiness Scorecard, Run-of-Show Template, or Gear Stack 2026):

You receive a non-exclusive, non-transferable, lifetime license to use the product for your personal or internal business use.
You may NOT resell, sublicense, redistribute, or share the product with others outside your immediate organization.
You may NOT use the product to create a derivative product that competes with VAAV.
The product is delivered by email within 5 minutes of purchase. If it doesn’t arrive, reply to your receipt email and we’ll resolve it.

5. Refunds

See our Refund Policy. Briefly: 14-day reply-required refund on information products. Booking refunds handled per Section 3 above.

6. Intellectual property

All content on the Sites — text, graphics, logos, photos, case studies, video, audio, code — is owned by VAAV Industries, LLC or its licensors and is protected by copyright, trademark, and other laws. You may NOT copy, reproduce, modify, or distribute any content without written permission, except for personal/internal-business use of materials you purchase or download with explicit permission.

The VAAV name and logo are trademarks of VAAV Industries, LLC.

Case studies on the Sites describe engagements VAAV completed with named clients. Use of those client names is for descriptive and identification purposes only and does not imply ongoing endorsement.

7. Third-party content and links

The Sites may link to third-party websites or services. VAAV is not responsible for the content, privacy practices, or policies of those third parties.

8. Disclaimers

THE SITES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VAAV MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Information products are sold for educational and reference purposes. They reflect Vincent W. Allen’s professional judgment based on broadcast-operator experience. They are not warranties of specific results. Your podcast, broadcast, or production outcomes depend on factors beyond what any single document can address.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAAV WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITES, BOOKINGS, OR INFORMATION PRODUCTS. VAAV’s TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITES OR A SPECIFIC TRANSACTION WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT TRANSACTION.

For larger engagements (production, advisory retainer, podcast launch, livestream package), liability is governed by the separately executed engagement letter or statement of work, not these Terms.

10. Indemnification

You agree to indemnify and hold VAAV harmless from any claim, demand, or damages (including reasonable attorneys’ fees) arising from your breach of these Terms or misuse of the Sites or content.

11. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction in those courts.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date. Continued use of the Sites after changes constitutes acceptance.

13. Contact

Questions about these Terms: [email protected]

Related: Privacy Policy · Refund Policy