Refund Policy — VAAV Industries

We want you to be glad you bought what you bought from VAAV. Here’s how refunds work.

Information products

Pre-Launch Podcast Checklist, Executive On-Camera Playbook, Broadcast-Ops Readiness Scorecard, Run-of-Show Template, Gear Stack 2026

14-day, reply-required. If you’re not happy with an information product within 14 days of purchase, reply to your receipt email and tell us why. We read every reply. We’ll process the refund through Stripe.

The reply step isn’t a barrier — it’s so we can hear what didn’t land for you. The checklist gets better when readers tell us where it’s unclear. We’d rather hear “this section confused me” than just lose a customer silently.

After 14 days: no refunds, but the product is yours forever and you can re-download it from your receipt email anytime.

Booked consultations

Discovery Call, Paid Consultation, Strategic Deep Dive

Discovery Call ($0): no refund needed — there’s no payment.

Paid Consultation ($150) and Strategic Deep Dive ($250):

Reschedule policy: you can reschedule up to 24 hours before the call without penalty. Inside 24 hours, one reschedule is allowed; a second no-show forfeits the paid amount.
Refund before the call: if you cancel more than 24 hours before the call, full refund.
Refund inside 24 hours: no refund, but we can reschedule once.
Refund after the call: if you completed the call and the post-call deliverable (recap document or recommendations) didn’t arrive within the stated timeframe (24 hours for Paid Consultation, 48 hours for Strategic Deep Dive), reply to your booking confirmation. We’ll either deliver immediately or refund 50%.

Larger engagements

Podcast Launch Package, Livestream Production, Fractional Advisory Retainer

These are governed by the separately executed Statement of Work or engagement letter, not this policy. Contact [email protected] with questions about a specific engagement’s refund/cancellation terms.

How to request a refund

For information products: reply to your receipt email. Subject line “Refund request” is fine. Tell us briefly what didn’t work.

For consultations: reply to your booking confirmation email.

For larger engagements: email [email protected] referencing the engagement.

We process refund requests within 5 business days. The refund itself appears on your card statement within 5–10 business days after processing, depending on your bank.

Disputes

If you initiate a payment dispute (chargeback) with your bank without first contacting us, we may decline future business. We’d rather solve it directly. Email us first.

Contact

[email protected]
212.864.6728
VAAV Industries, LLC
New York, NY

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